Solving Common AppState-ALERT Registration Problems

If you have registered for APPSTATE-ALERT but did not receive a voice and/or text message during a publicized test, there are several things you should do to verify that your registration is valid:

  • Make sure that you have entered numbers for "Emergency Cell-Voice" and "Emergency Cell-Text" contacts. The numbers will be entered in the Area Code and Phone Number fields as per the instructions detailed in Register for APPSTATE-ALERT Text and/or Voice Messaging.
  • Make sure that the numbers you entered for "Emergency Cell-Voice" and "Emergency Cell-Text" contacts are both cell telephone numbers. Do not use landline telephone numbers.
  • Do not use the Extension field for "Emergency Cell-Voice" or "Emergency Cell-Text" contacts. The Extension field is ignored by APPSTATE-ALERT and should be left blank during registration.
  • Make sure that the numbers you entered for "Emergency Cell-Voice" and "Emergency Cell-Text" contacts DO NOT contain any letters, spaces or punctuation. All characters entered in either the Area Code or Phone Number fields must be digits (0-9). A common error is to put a hyphen (or dash) in the Phone Number field to separate the prefix from the number. DO NOT DO THIS. Hyphens, dashes and all other non-numeric characters are not recognized by the APPSTATE-ALERT system, and will usually lead to dialing errors.
  • Make sure that the numbers you entered for "Emergency Cell-Voice" and "Emergency Cell-Text" contacts are of the correct length. Area Code is three digits. Phone Number is seven digits. Remember, use only digits (0-9)—do not use letters, spaces or punctuation.


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